Shipping policy


Effective Date: 24/08/2026
Last Updated: 24/08/2026

At BuyJoy.co.in, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods Available

We currently offer the following shipping options:

  • Standard Shipping: Delivery through our partnered courier and logistics providers.
  • Express Shipping: [Available/Not Available]. Where available, the estimated delivery time and additional charge will be displayed at checkout.
  • Cash on Delivery (COD): [Available/Not Available] for eligible products and delivery locations.

The available shipping method may depend on your location, product availability, order size, and other logistical factors.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1 day after successful payment or order confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

If an item requires additional processing time, we will provide the relevant information on the product page or contact you where appropriate.

3. Delivery Timeframes

After your order has been dispatched, the estimated delivery timeframe is:

Standard Delivery: Approximately 5 Business Days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

The delivery estimate begins after the order has been processed and handed over to the delivery partner.

Remote and hard-to-reach locations may require additional delivery time.

4. Shipping Costs

Our standard shipping charge is:

70 Rs. Per Order

The applicable shipping fee will be displayed during checkout before you complete your purchase.

Shipping may be free for certain products, promotional campaigns, order values, or locations. Any applicable free-shipping offer will be clearly communicated on the website.

Additional charges, if applicable, will be disclosed before the order is placed.

5. Tracking Information

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or your customer account.

Tracking information may take some time to become active after the courier receives the package.

You can use the tracking number provided to monitor the progress of your shipment through the relevant courier's tracking system.

If you have not received tracking information within [Insert timeframe] after dispatch, please contact us at aehh.piyush@gmail.com.

6. Delivery Address

Please make sure your shipping address, PIN code, phone number, and other delivery information are accurate and complete before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or another reason attributable to the customer, additional shipping or return charges may apply where permitted by applicable law.

7. Delivery Issues and Delays

While we work with our delivery partners to provide timely delivery, delays may occasionally occur.

Possible causes include:

  • Severe weather
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier or logistics issues
  • Incorrect or incomplete delivery information
  • Remote-area delivery restrictions
  • High order volumes
  • Government restrictions
  • Technical or operational problems
  • Events beyond our reasonable control

If your order appears significantly delayed, please contact us at aehh.piyush@gmail.com with your order number.

We will work with the relevant delivery partner to investigate the issue and provide an appropriate update.

8. Lost, Damaged, or Incorrect Deliveries

If your package arrives damaged, appears tampered with, or contains an incorrect product, please contact us as soon as possible.

For damaged packages, we recommend taking photographs or videos of:

  • The outer packaging
  • Shipping label
  • Damage to the package
  • The product and its packaging

This information may help us investigate the issue with the courier or fulfilment provider.

If you receive an incorrect, damaged, or defective product, please follow our Returns and Refunds Policy for information about available remedies.

9. Failed Delivery Attempts

Our delivery partners may make multiple delivery attempts depending on their policies and the destination.

If delivery cannot be completed because the customer is unavailable, refuses delivery, provides an incorrect address, or does not respond to the courier, the shipment may be returned to the sender.

If a package is returned to us for reasons attributable to the customer, we may contact you regarding re-shipping and any applicable additional shipping charges.

10. International Shipping

International shipping: [Available / Not Available]

If international shipping is available, the countries and delivery options available will be displayed at checkout.

International customers may be responsible for applicable customs duties, import taxes, local taxes, clearance charges, or other fees imposed by the destination country.

These charges are generally determined by the destination country's laws and customs authorities and may not be included in the product or shipping price unless expressly stated.

International delivery times may vary significantly depending on customs clearance, local delivery providers, and destination-country requirements.

BuyJoy is not responsible for delays caused by customs authorities or for customs duties and taxes imposed by the destination country, except where required by applicable law.

11. Shipping Restrictions

Certain products may not be available for delivery to particular locations because of legal, logistical, courier, or product-specific restrictions.

If we are unable to deliver an ordered product to your selected address, we may contact you to provide an alternative solution or, where appropriate, process a refund.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping partners, delivery services, fees, processing times, or applicable requirements.

The latest version will always be published on BuyJoy.co.in.

Any material changes will be reflected by updating the "Last Updated" date.

13. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Website: BuyJoy.co.in
Email: aehh.piyush@gmail.com
Address: Deoghar, Jharkhand, Pin - 814112
Phone: [Insert phone number]

Customer Support Hours: [Insert business hours]

We aim to respond to shipping-related enquiries within 3 Business Days, unless a different timeframe is required by applicable law or circumstances.

BuyJoy.co.in
Deoghar, Jharkhand, Pin - 814112
aehh.piyush@gmail.com

Last Updated: 24/08/2026