Privacy policy

Last updated: August 24, 2026

Welcome to BuyJoy.co.in ("we", "us", "our", or "BuyJoy"). We respect your privacy and are committed to protecting the personal information you provide when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the rights and choices available to you.

By using BuyJoy.co.in, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent before processing your personal data in accordance with applicable law.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information.

1.1 Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, State and PIN code
  • Account login information, where applicable
  • Order and purchase history
  • Product preferences and communications with us
  • Information you provide when contacting customer support
  • Reviews, feedback, comments, photographs or other content you voluntarily submit

Please do not provide information that is not necessary for the relevant purpose.

1.2 Payment Information

When you make a payment, payment information may be processed by our third-party payment gateway or financial service provider.

Depending on the payment method, this may include transaction details, payment status, billing information, and other information required to process or verify a transaction.

BuyJoy does not intend to store complete debit-card, credit-card, UPI PIN, CVV, banking passwords, or other sensitive payment credentials on its own servers unless specifically required and lawfully permitted.

Payment information may instead be handled directly by the relevant payment service provider according to its own privacy and security practices.

1.3 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Approximate location derived from technical information
  • Pages visited and products viewed
  • Date and time of website visits
  • Referring website or source
  • Website interaction and navigation information
  • Error and diagnostic information

We use this information primarily to operate, secure, maintain and improve our website and services.

1.4 Information From Third Parties

We may receive information from third parties where necessary to provide our services, including:

  • Payment processors
  • Shipping and logistics providers
  • E-commerce or website-hosting providers
  • Marketing and analytics providers
  • Advertising platforms
  • Fraud-prevention or security providers
  • Customer-support platforms
  • Social-media platforms, where you interact with us through them

We expect third parties handling personal information on our behalf to process it only for appropriate purposes and to maintain reasonable security safeguards.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing, confirming and delivering orders
  • Processing payments and refunds
  • Providing customer support
  • Communicating with you about orders, deliveries, returns and other transactions
  • Creating and managing customer accounts
  • Responding to questions, complaints and requests
  • Improving our website, products and services
  • Personalising your shopping experience
  • Detecting, preventing and investigating fraud, abuse and unauthorised activity
  • Maintaining website and information security
  • Understanding website usage and customer preferences
  • Sending promotional communications where permitted and, where required, with your consent
  • Complying with applicable legal, regulatory, tax and accounting requirements
  • Protecting our legal rights and enforcing our terms and policies
  • Performing other purposes disclosed to you at the time information is collected

We aim to collect and process only information that is reasonably necessary for the relevant purpose.

3. Legal Basis and Consent

Where applicable under Indian data-protection law, we may process personal data based on your consent or where processing is otherwise permitted or required by applicable law.

Where consent is required, we will seek consent through an appropriate method and provide information about the purpose for which your personal data is being requested.

You may withdraw consent where the applicable law provides such a right. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

Please understand that withdrawing consent may affect our ability to provide certain services. For example, if you withdraw consent for information necessary to fulfil an order, we may no longer be able to process or deliver that order where there is no other lawful basis for doing so.

4. Cookies and Similar Technologies

BuyJoy.co.in may use cookies and similar technologies to provide, secure and improve our website.

Cookies are small data files stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Keeping the website functioning properly
  • Remembering shopping-cart or session information
  • Remembering preferences
  • Understanding how visitors use our website
  • Improving website performance
  • Measuring advertising or marketing effectiveness
  • Detecting suspicious or fraudulent activity

Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, security or other services to us.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features of our website.

Where legally required, we will provide appropriate choices or consent mechanisms for non-essential cookies.

5. Third-Party Services

We may use third-party companies and service providers to operate our e-commerce business.

Depending on the services actually used by BuyJoy, these may include providers for:

  • Website hosting
  • E-commerce platform services
  • Payment processing
  • Order fulfilment
  • Shipping and logistics
  • Analytics
  • Advertising and marketing
  • Email and SMS communications
  • Customer support
  • Fraud prevention
  • Website security

Examples of providers used by BuyJoy may include:

Payment Provider: [Insert payment provider name]

Shipping/Logistics Provider: [Insert provider name]

Website/E-commerce Platform: [Insert platform name]

Analytics Provider: [Insert provider name]

Marketing/Advertising Providers: [Insert provider names]

Each provider may have its own privacy policy governing its processing of information.

We do not sell your personal data merely because we use third-party service providers. We may disclose information to service providers when reasonably necessary for them to perform services on our behalf.

6. Sharing and Disclosure of Information

We may share personal information where reasonably necessary with:

  • Payment and financial service providers
  • Delivery and logistics companies
  • Technology and hosting providers
  • Customer-support providers
  • Analytics and advertising providers
  • Professional advisers, auditors and consultants
  • Government authorities or law-enforcement agencies where required or legally permitted
  • Courts, regulators or other competent authorities
  • Parties involved in a merger, acquisition, restructuring, sale of assets or similar business transaction

We will not disclose personal information to third parties for unrelated purposes unless permitted or required by applicable law or otherwise authorised by you.

7. International Data Transfers

Some third-party service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable Indian law and applicable contractual or security requirements.

By using our services, you acknowledge that information may be processed by service providers located in jurisdictions other than India, subject to applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing our products and services
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud and misuse
  • Complying with tax, accounting and other legal obligations
  • Establishing, exercising or defending legal claims

When personal information is no longer required and there is no legal or legitimate reason to retain it, we will take reasonable steps to delete, anonymise or otherwise dispose of it securely.

Specific retention periods may vary depending on the type of information and applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Depending on the nature of the information and risks involved, security measures may include:

  • Access controls
  • Password protection
  • Encryption or secure transmission where appropriate
  • Secure hosting and infrastructure
  • Authentication and authorisation controls
  • Monitoring for suspicious activity
  • Regular security and operational practices
  • Limiting employee or contractor access to information on a need-to-know basis

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

If you believe your interaction with BuyJoy or your personal information may have been compromised, please contact us immediately using the details below.

10. Customer Rights and Choices

Subject to applicable law, you may have rights concerning your personal data, including rights to:

  • Obtain information about the personal data we process about you
  • Request correction of inaccurate or incomplete personal information
  • Request deletion of personal information where applicable
  • Withdraw consent where processing is based on consent
  • Obtain information about how your personal data is being processed
  • Exercise applicable rights through an authorised person, where permitted
  • Lodge a complaint or grievance regarding our handling of your personal data

You may exercise applicable rights by contacting us using the contact details provided in this Privacy Policy.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

We will respond to valid requests within the period required by applicable law.

11. Marketing Communications

If you have opted to receive promotional communications from us, we may send you information about products, offers, discounts, new arrivals and other promotions.

You may unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send necessary service-related communications, such as order confirmations, delivery updates, payment notifications, security notices or responses to your enquiries.

12. Children's Privacy

Our website is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Fraud Prevention and Legal Compliance

We may process and share information where reasonably necessary to:

  • Detect or prevent fraudulent transactions
  • Investigate suspicious activity
  • Protect our customers and business
  • Enforce our Terms and Conditions
  • Protect our website and technology infrastructure
  • Comply with applicable laws, court orders, government requests or regulatory requirements

14. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, content, security or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website or service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.

When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

You are encouraged to review this Privacy Policy periodically.

16. Contact Information

If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Website: BuyJoy.co.in
Email: aehh.piyush@gmail.com
Address: Deoghar, Jharkhand, Pin - 814112
Phone: [Insert phone number, if applicable]

Privacy / Grievance Contact

Name/Designation: [Insert Privacy Officer / Grievance Officer name, if applicable]
Email: aehh.piyush@gmail.com
Phone: [Insert phone number, if applicable]
Address: Deoghar, Jharkhand, Pin - 814112

When contacting us, please provide enough information for us to understand and respond to your request.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.

Any disputes concerning this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

18. Acknowledgement

By using BuyJoy.co.in, you acknowledge that you have read and understood this Privacy Policy and that your personal information may be processed in accordance with this Policy and applicable law.

Last Updated: [DD/MM/YYYY]

BuyJoy.co.in
Deoghar, Jharkhand, Pin - 814112
aehh.piyush@gmail.com