We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aehh.piyush@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aehh.piyush@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aehh.piyush@gmail.com.

Return and Refund Policy

Effective Date: 24/08/2026
Last Updated: 24/08/2026

At BuyJoy.co.in, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, this Return and Refund Policy explains when you may return a product, how refunds are handled, and what to do if you receive a damaged, defective, or incorrect item.

This Policy applies subject to applicable Indian consumer-protection laws and any product-specific return conditions displayed at the time of purchase.

1. Return Eligibility

You may request a return within [15 DAYS] from the date your order is delivered, provided the product meets the applicable return conditions.

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be in the original packaging, where reasonably applicable.
• Include original accessories, manuals, tags, labels, or other items supplied with the product.
• Not have been damaged through misuse, accident, negligence, or improper handling after delivery.
• Be accompanied by valid order details or proof of purchase.

Certain products may have different return conditions. Where applicable, these conditions will be stated on the product page or communicated before purchase.

2. Return Timeframe

Return requests must be submitted within [15 DAYS] of the delivery date.

To start a return, contact us at:

Email: [aehh.piyush@gmail.com]

Please include:

• Order number
• Name used for the order
• Product name
• Reason for the return
• Photographs or videos, where relevant
• Any other information reasonably required to process the request

Requests submitted after the applicable return period may not be accepted unless required by applicable law or approved by us under exceptional circumstances.

3. Return Approval

Once we receive your return request, we may review the information provided and determine whether the product qualifies for a return.

For certain products or situations, we may ask you to provide photographs, videos, or other reasonable evidence before approving the return.

If your return is approved, we will provide instructions for returning the product.

Please do not send a product back without first contacting us unless our customer-support team has specifically instructed you to do so.

4. Refund Process

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, we will initiate the refund using the original payment method where reasonably possible.

Refund Processing Time: [07REFUND PROCESSING TIME]

After we initiate the refund, the amount may take additional time to appear in your bank account, card account, UPI account, wallet, or other payment method depending on the payment provider or financial institution.

The total time before the refund appears in your account may therefore vary.

5. Refund Amount

For an approved return, the refund generally covers the amount paid for the returned product, subject to the terms of this Policy and applicable law.

Original shipping charges may be:

• Refunded where the product was damaged, defective, incorrect, or otherwise eligible for a shipping-related refund; or
• Non-refundable where the return is made for a change of mind or another reason not attributable to BuyJoy, where permitted by applicable law.

We will not deduct amounts that cannot legally be deducted.

6. Exchange Options

Where available, we may offer an exchange instead of a refund for eligible products.

An exchange may be available for:

• Different size
• Different colour
• Replacement of a defective item
• Replacement of a damaged item
• Replacement of an incorrectly supplied item

Exchange availability depends on product inventory and the applicable product conditions.

If the requested replacement is unavailable, we may offer another suitable option or an applicable refund.

7. Damaged Products

If your product arrives damaged, please contact us as soon as reasonably possible after delivery at [aehh.piyush@gmail.com].

To help us investigate the issue, please provide photographs or videos showing:

• The product
• The damaged area
• The original packaging
• The shipping label
• Any visible damage to the outer package

Do not dispose of the packaging until the issue has been resolved, as it may be required for investigation or courier claims.

If the damage occurred during shipping, we will work with the relevant delivery partner and, where appropriate, arrange a replacement or refund.

8. Defective or Incorrect Products

If you receive a product that is defective, faulty, materially different from its description, or different from the product you ordered, please contact us at [aehh.piyush@gmail.com].

Depending on the circumstances and applicable law, we may offer:

• Replacement
• Exchange
• Repair, where appropriate
• Refund
• Another appropriate remedy required by applicable law

We may request photographs, videos, or other information to verify the issue.

You will not be required to bear return costs for a product that is confirmed to be defective, damaged, or incorrectly supplied where the return is attributable to BuyJoy, subject to applicable law.

9. Non-Returnable Items

For hygiene, safety, customisation, perishability, or other legitimate reasons, certain products may not be eligible for return.

Unless otherwise required by applicable law, examples may include:

• Perishable products
• Personalised or customised products
• Products made specifically to your specifications
• Certain hygiene or personal-care products once opened or used
• Products that cannot reasonably be resold for health or safety reasons
• Digital products or downloadable products, where applicable
• Gift cards or vouchers, where applicable
• Products clearly identified as non-returnable on the product page

The non-returnable status of a product will be communicated where applicable before purchase.

Even where a product is normally non-returnable, this does not limit your rights regarding products that are defective, damaged, incorrectly supplied, or otherwise subject to a mandatory legal remedy.

10. Return Shipping Costs

Products Returned Because of BuyJoy's Error

If you receive a damaged, defective, incorrect, or materially misdescribed product, BuyJoy will generally bear the applicable return shipping cost, subject to verification and applicable law.

We may provide a return shipping label, arrange a pickup, or reimburse reasonable return shipping costs according to our instructions.

Customer-Requested Returns

For returns due to a change of mind, incorrect size selection, preference, or another reason not caused by BuyJoy, return shipping costs may be paid by the customer where permitted by applicable law.

Any applicable return shipping charge will be communicated before the return is completed.

11. Products Damaged After Delivery

We may not accept a return where damage has resulted from misuse, improper installation, accidents, unauthorised modification, neglect, or failure to follow reasonable product-care instructions after delivery.

This does not affect any statutory rights or remedies that cannot legally be excluded.

12. Failed Delivery and Returned Shipments

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or another reason attributable to the customer, we may contact you regarding re-delivery.

Additional shipping charges may apply for re-delivery where permitted by applicable law.

If you choose not to have the order re-shipped, any eligible refund may be adjusted for applicable shipping or return-to-origin costs, where legally permitted and where those costs were caused by the customer's actions.

13. Cancellation Before Dispatch

If you wish to cancel an order before it is dispatched, contact us as soon as possible at aehh.piyush@gmail.com.